Terms and conditions

Age and access

Use our casino only where online gambling is lawful. It is your responsibility to establish whether you may legally play where you live. You must be at least 18 and meet any higher local gambling age. Failed age verification can lead to suspension or closure.

Before continuing, visitors must confirm that their location is outside Australia. Games from Amatic and NetEnt are unavailable to Australian players. Using a VPN to evade location restrictions is prohibited and can cost you your winnings. A breach of our restricted-country policy removes eligibility for refunds and withdrawals.

Licence and contract language

Novatrix SRL operates Axe Casino from Costa Rica under licence 0000002 from the Tobique Gaming Commission. If translations differ, the English conditions govern. We may change the conditions and aim to notify players by email when substantial changes are made.

Your personal account

Each person may hold one account for recreational use. Accounts linked by a shared household, address or device can be classified as duplicates. We may close them, cancel pending withdrawals and remove bonuses and winnings. Money already withdrawn from duplicate accounts may be reclaimed.

Do not let another person access your account. Accounts, balances and winnings cannot be transferred, and commercial account use is prohibited.

Identity verification

Registration requires your legal name, home address, email and birth details. We can request photo identification, evidence of your address and payment ownership, further documents or a telephone check. Bitcoin deposits and bets are blocked until the identity requirement has been met.

Withdrawals wait for verification to finish. If we cannot reach you within two weeks of a withdrawal request, we lock the account and cancel the request. Failure to complete a requested telephone verification within two weeks can also result in termination and confiscation of funds.

Funding your account

The contractual deposit minimum for Australian-dollar accounts is A$30. Use a payment account in your own name. When someone else funds an account, we return the original deposit to its owner and remove the resulting winnings.

Before withdrawing, you must wager your deposits three times. If that requirement remains unmet, we can refuse the payout or charge for processing it.

Withdrawals

Our contractual minimum withdrawal is A$30, although individual methods can have higher minimums. We aim to process approved requests within 72 hours. Verification and the selected method affect the actual timing, and payments above a method's ceiling may be split into instalments.

Any charges from your bank or payment provider are your responsibility. You are also responsible for taxes that apply to your winnings.

Using bonuses

Only one bonus may run on your account at any moment. Deposit offers cannot be combined. You may decline a bonus or cancel it before wagering without losing your own funds.

Unless a particular offer says otherwise, the maximum bonus-wagering stake is A$8. Purchased bonus rounds and double-up bets count towards that ceiling. Cash is used before bonus funds, and bonus winnings cannot be withdrawn until the wagering requirement has been met.

The standard expiry period is 14 days unless an offer specifies another duration. Unused bonus funds and connected winnings are removed at expiry. Taking out your deposit before completing the wagering cancels the bonus and its associated winnings.

Qualifying slots contribute 100% towards wagering. Excluded titles, jackpot slots and crash games contribute nothing. Table play counts at 5%. Abusive promotion use, such as postponing rounds or exploiting bugs, can lead to removal of the bonus and winnings.

Account errors and inactivity

We may correct or cancel mistaken wagers and payments. Funds credited in error belong to us, as do winnings made from them. If you withdraw those funds, the amount becomes repayable.

Twelve months without a login or gameplay makes an account dormant. Starting in the following month, we may deduct €25 monthly or its equivalent in the account currency. If less remains, the whole balance can be deducted. Logging in and placing a wager ends the dormancy charge.

Refund requests

For a legitimate transaction, request a refund within 24 hours. When the issue is unauthorised access, the request period is 30 days. Bonuses and winnings are removed before the refundable amount is calculated. Verification must be completed, and approved refunds generally take five to seven banking days.

Complaints and disputes

Use live chat to bring an account issue to us. Only the account holder can submit a complaint. Our support team handles it first and escalates unresolved cases internally. You may approach EGIS if you remain dissatisfied after that process.

The contract requires arbitration in Costa Rica and sets a one-year period for filing claims.