Contact information

Contact support

Speak to us through live chat for help with your account, registration or a withdrawal. Our contact form needs your email address and the message you want to send.

Recovering access

Select Forgot Password from the login screen to receive an email with a reset link. If you cannot use that route, we can reset your password manually after confirming who you are.

Verification and limits

Upload identity evidence in your account's Documents area. You can return there to follow the status of each submission. Our team also answers verification questions and helps you arrange personal limits or self-exclusion. Contact us to request money remaining in an excluded account.

Resolving a complaint

A complaint must come from the person who owns the account. Start with our support team, which can pass an unresolved case to the next internal level. If the outcome remains unsatisfactory, you can refer the dispute to EGIS for independent resolution.